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Retail Manager level 4

Retail managers are responsible for delivering sales targets and a positive experience to customers encouraging repeat custom and loyalty to the business.

Leading and developing a team to achieve objectives and working with a wide range of people requires excellent communication skills. Maximising income and minimising wastage individuals must develop a sound understanding of business and people management principles which are essential to the job.



Key Facts
Course Duration: 18 Months
Training Venue: Work placement
Includes: Retail Manager Level 4, Employer Rights and Responsibilities, Functional Skills Maths, English & ICT (if required)
Qualification Type: Apprenticeship Standard

Curriculum Includes:

On completion of this 18 month programme, apprentices will demonstrate a range of excellent retail management, customer, product knowledge and industry relevant knowledge, skills and behaviours including units in:

  • Customers Business
  • Finance
  • Leaderships
  • Marketing
  • Communication
  • Sales & Promotion
  • Product and Services
  • Brand Reputation
  • Merchandising Stock
  • Technology
  • Personal Development
  • Team Performance
  • Legal, Governance and Diversity

What support do learners receive?
Online Learning
Our programme is developed with a blended approach giving apprentices support in both the workplace alongside online learning resources to support their development.
Apprentices are provided with their own unique portal they can access to upload their work and receive feedback from their assessor.
Access to a vast amount of learning support materials that can be accessed at any time so they can make the most of their face to face training.

Dedicated Tutor Support
RM Training assessors support apprentices throughout the programme, provide a single point of contact for any questions or help your apprentice needs and help apprentices to build their portfolio as the programme progresses.
Meet apprentices and their managers regularly in the workplace to check their progress and provide support where required.

Entry Requirements
Apprentices must not hold a level 4 or university degree, must be 16 or over by the end of the summer holidays and must have lived in the EU/EEA for the last three years.

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