Operational Management: Understand operational management approaches and models, including creating plans to achieve objectives and setting Key Performance Indicators (KPIs). Familiarity with business development tools (e.g., SWOT analysis) and continuous improvement techniques.​

Project Management: Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.

Finance: Understand business finance: how to manage budgets, and financial forecasting.​

Leading People: Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches.​

Managing People: Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.​

Building Relationships: Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking.​

Communication: Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.

Self-Awareness: Understand own impact and emotional intelligence. Understand different learning and behaviour styles.

Management of Self: Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.

Decision Making: Understand problem solving and decision making techniques, including data analysis. Understand organisational values and ethics and their impact on decision making.

Operational Management: Able to input into strategic planning and create plans in line with organisational objectives. Support, manage and communicate change by identifying barriers and overcoming them.

Project Management: Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.​

Finance: Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.​

Leading People: Able to communicate organisational vision and goals and how these apply to teams. Support development through coaching and mentoring, and enable and support high performance working.​

Managing People: Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace.​

Building Relationships: Able to build trust, and use effective negotiation and influencing skills and manage conflict.​

Communication: Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media.

Self-Awareness: Able to reflect on own performance, working style and its impact on others.​

Management of Self: Able to create a personal development plan. Use of time management and prioritisation techniques.​

Decision Making: Able to undertake critical analysis and evaluation to support decision making. Use of effective problem solving techniques.​

Takes Responsibility: Drive to achieve in all aspects of work. Demonstrates resilience and accountability.​

Inclusive: Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.​

Agile: Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs.​

Professionalism: Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.​