Business Administration Level 3

The Organisation

• Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.

Value Of Their Skills

• Knows organisational structure and demonstrates understanding of how their work benefits the organisation.
• Knows how they fit within their team and recognises how their skills can help them to progress their career.

Stakeholders

• Has a practical knowledge of managing stakeholders and their differing relationships to an organisation.
• This includes internal and external customers, clients and/or suppliers.
• Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK.
• Engages and fosters relationships with suppliers and partner organisations.

Relevant Regulation

• Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.

Policies

• Understands the organisation’s internal policies and key business policies relating to sector.

Business Fundamentals

• Understands the applicability of business principles such as managing change, business finances and project management.

Processes

• Understands the organisation’s processes, e.g. making payments or processing customer data.
• Is able to review processes autonomously and make suggestions for improvements.
• Applying a solutions-based approach to improve business processes and helping define procedures.
• Understands how to administer billing, process invoices and purchase orders.

External Environment Factors

• Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact).
• Where necessary understands the international/global market in which the employing organisation is placed.

IT

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.

Record and Document Production

• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others’ work.
• Maintains records and files, handles confidential information in compliance with the organisation’s procedures.
• Coaches others in the processes required to complete these tasks.

Decision Making

• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.

Interpersonal Skills

• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Communications

• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.

Planning and Organisation

• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.

Quality

• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Project Management

• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

Professionalism

• Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders.
• Adheres to the organisation’s code of conduct for professional use of social media.
• Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.

Personal Qualities

• Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude.
• Motivates others where responsibility is shared.

Managing Performance

• Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience.
• Takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete.
• Performs thorough self-assessments of their work and complies with the organisation’s procedures.

Adaptability

• Is able to accept and deal with changing priorities related to both their own work and to the organisation.

Responsibility

• Demonstrates taking responsibility for team performance and quality of projects delivered.
• Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately.
• Takes initiative to develop own and others’ skills and behaviours.