Theories and Models: Understanding a range of learning theories, models, and approaches, and how they support effective learning design and delivery.

Measuring Impact: Knowing how to evaluate learning activities and assess their impact on individuals and organisational performance.

Business and Commercial Awareness: Understanding how learning and development aligns with business goals, performance, and strategy.

Role of the L&D Function: Knowing the structure of the L&D function, its interaction with other departments, and how it contributes to wider business objectives.

Learning Needs Analysis: Understanding how to identify learning needs at individual, team, and organisational levels using a range of techniques.

Learning Design: Knowing how to design inclusive, accessible, and engaging learning content using various methods and formats.

Learning Delivery: Understanding different delivery methods – including face-to-face and digital – and how to facilitate effective learning experiences.

Learning Evaluation: Knowing how to use feedback, assessment results, and data to improve future learning and demonstrate value.

Technology and Systems: Understanding how digital platforms and learning management systems support learning, and the importance of accurate data handling and security.

Learning Needs Identification: Working with stakeholders to identify capability gaps and development requirements.

Designing Learning Solutions: Creating learning interventions that meet business and learner needs using appropriate tools and techniques.

Delivering Learning Activities: Facilitating learning through engaging delivery methods, maintaining learner focus and participation.

Evaluating Effectiveness: Gathering and interpreting feedback and data to assess the success of learning activities and report outcomes.

Using Technology: Confidently using digital platforms and tools to enhance the learner experience and support blended delivery.

Effective Communication: Building relationships and communicating clearly with stakeholders, learners, and colleagues across the business.

Collaboration and Teamwork: Contributing to team goals and collaborating effectively within and beyond the L&D function.

Time and Task Management: Prioritising tasks, managing deadlines, and balancing multiple responsibilities effectively.

Continuous Development: Taking ownership of personal and professional development through reflection and proactive learning.

Responsibility: Taking ownership of tasks and outcomes, and working independently with accountability.

Adaptability: Responding positively to change, being open to new ideas and adjusting to meet business needs.

Integrity: Acting professionally and ethically, respecting confidentiality, and role-modelling organisational values.

Commitment to Learning: Demonstrating a genuine interest in learning and development, and a desire to support the growth of others.