Leading People: Understanding different leadership styles and the benefits of coaching to support people and improve performance. Awareness of organisational cultures, equality, diversity, and inclusion.

Managing People: Knowledge of people and team management models, including team dynamics and motivation techniques. Understanding HR systems, legal requirements, performance management techniques, setting goals, conducting appraisals, and recognising achievement.

Building Relationships: Understanding approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict.

Communication: Understanding different forms of communication and their application.

Operational Management: Understanding how organisational strategy is developed. Knowledge of business planning techniques and how to manage resources and risk effectively.

Project Management: Understanding project lifecycle and roles. Knowledge of project management tools and techniques to plan, set targets, and monitor performance.

Finance: Understanding organisational governance and compliance, and how to deliver value for money. Knowledge of financial forecasting and monitoring, and controlling a budget.

Leading People: Able to communicate organisational strategy and team purpose, and adapt style to suit the audience. ​

Managing People: Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve objectives. ​

Building Relationships: Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. ​

Communication: Able to communicate effectively, chair meetings, and present to a range of audiences.

Operational Management: Able to deliver against operational plans, manage resources, and adapt to changes. ​

Project Management: Able to plan, organise, and manage resources to deliver required outcomes. ​

Finance: Applying organisational governance and compliance requirements to ensure effective budget controls.

Takes Responsibility: Drive to achieve in all aspects of work. Demonstrates resilience and accountability. ​

Inclusive: Open, approachable, authentic, and able to build trust with others. Seeks views of others. ​

Agile: Flexible to the needs of the organisation. Is creative, innovative, and enterprising when seeking solutions to business needs.

Professionalism: Sets an example, and is fair, consistent, and impartial. Open and honest.