HOUSING AND PROPERTY MANAGEMENT LEVEL 3
About The Course
The Housing and Property Management Level 3 apprenticeship equips learners with the essential knowledge and practical skills to manage housing services and properties effectively. Covering key areas such as tenancy management, property maintenance, customer service, compliance, and community engagement, this programme prepares individuals for roles such as Housing Officer, Tenancy Manager, Property Manager, and Leasehold Officer.
Delivered over a period of 18 months, the apprenticeship combines workplace training with expert guidance and support, enabling learners to apply their knowledge in real workplace scenarios. Upon completion, apprentices will be well equipped to contribute effectively to workforce development and organisational performance.
Apprenticeship Details
📌 Apprenticeship Standard: Housing and Property Management Level 3
📌 Duration: 18 months
📌 Funding Band: £7,000
📌 End-Point Assessment (EPA) Organisation: DSW
📌 Delivery Model: Blended learning with workplace training, online resources, and tailored one-to-one support from our expert Skills Coaches
📌 Progression Opportunities: Leads to roles such as Housing Officer, Tenancy Manager, Property Manager, or Leasehold Officer, with opportunities to pursue further qualifications and advance into senior housing and property management positions.
What Are Knowledge, Skills, and Behaviours (KSBs)?
The Knowledge, Skills, and Behaviours (KSBs) framework is a key part of apprenticeship standards. It ensures apprentices develop a well-rounded understanding of their role, gain practical expertise, and demonstrate the right workplace attitudes.
Click below to explore the full list of Knowledge, Skills, and Behaviours (KSBs) for the Housing and Property Management Level 3 apprenticeship 
Legislation & Regulation: Understand landlord and tenant law for different tenancy types (shorthold, assured, secure, long leasehold, shared ownership); governance, contracts, court proceedings, data protection, safeguarding; housing standards and related legislation.
Organisation Background: Know the principles, priorities, values, and business plan of the organisation; understand available services, team roles, responsibilities, and performance targets or KPIs.
Assets: Understand the social and physical context of estates and neighbourhoods; recognise and help resolve defects, common problems, repairs, and health and safety issues in dwellings.
Customers: Appreciate the diversity of communities served and understand how to meet varied customer needs.
Context: Understand the current and historical context of social, rented, affordable, and private housing, as well as the wider housing market.
Range of Services: Have awareness of housing services such as repairs and maintenance, allocations, lettings, tenancy sustainment, financial and social inclusion, anti-social behaviour, supported housing, rents, service charges, portfolio accounts, and community involvement.
Organisational Policies: Understand organisational policies on customer care, employee conduct, teamwork, risk, personal safety, health and safety, equality and diversity, safeguarding, and business communications.
Customer Service: Deliver a professional, accurate, ethical and timely front-line service that meets the needs of a wide range of customers and stakeholders.
Communication: Use effective communication skills to identify and resolve customer issues promptly, including signposting to colleagues or partner agencies when appropriate.
Collaborative Working: Work positively with colleagues and partners to meet team, business, and individual objectives.
Responding to Vulnerability: Show judgment and sensitivity when supporting vulnerable individuals or groups, including those with complex needs.
Information Handling: Identify, collect, and share information effectively using different methods, ensuring clarity and confidence in communication.
Influencing & Negotiating: Use negotiation and influencing techniques with customers, partners, and suppliers to achieve positive outcomes.
Self-Management: Plan and organise workload effectively to meet deadlines and responsibilities.
Problem-Solving: Adopt a flexible and solution-focused approach to day-to-day duties.
Tools & Equipment: Confidently use IT systems, software, and work equipment for administration and service delivery.
Decision-Making: Make effective decisions in line with business objectives and priorities.
Responsiveness: Take timely action to address issues and customer needs.
Trust & Integrity: Act ethically, confidentially, and empathetically, building trust with customers and colleagues.
Adaptability: Remain flexible and positive when faced with changing work priorities or patterns.
Independence: Work effectively without close supervision, showing initiative.
Dependability: Meet commitments and deliver on expectations consistently.
Personal Commitment: Take ownership of professional development, safety, and training.
Resilience: Show resilience, tenacity, and calmness in challenging situations.
Role Model: Act as a positive ambassador for the organisation with clients, customers, and partners.
Customer Care: Show professionalism and empathy when supporting customers, recognising the impact your actions have on their lives.
Teamwork: Value collaboration, accept responsibility for your own work and support others to achieve shared goals.
Entry Requirements
This apprenticeship is suitable for:
✅ Those currently working in, or aspiring to work in, housing or property management roles
✅ Individuals in positions where they can support tenants, manage properties, or contribute to housing services
✅ Candidates with GCSEs (or equivalent) in English and Maths at Grade 4/C or above (if not already achieved, Functional Skills support is available)
✅ Employees looking to build knowledge, confidence, and practical skills in property management, tenancy management, compliance, and customer service
Eligibility Criteria
To be eligible for apprenticeship funding, learners must:
Be aged 16 or over Be employed in a relevant role for at least 30 hours per week Have the right to work in England and have been resident in the UK/EEA for at least 3 years (some exceptions apply) Not already hold a similar qualification at the same or higher level
Employers may set additional criteria depending on business needs. If you’re unsure about eligibility, get in touch with us for guidance.
Career Prospects
Upon successful completion of the Housing and Property Management Level 3 apprenticeship, learners can progress into a variety of roles within the housing and property sector, such as:
💼 Housing Officer
💼 Property Manager
💼 Tenancy Manager
💼 Leasehold Officer
💼 Supported Housing Officer
💼 Estate Officer
This apprenticeship also provides a strong foundation for further study or progression into more senior roles such as Senior Housing Manager, Leasehold/Asset Manager, or Regional Property Manager.
Employers: Why Hire a Housing and Property Management Apprentice?
Investing in a Housing and Property Management apprentice brings motivated, skilled individuals into your team, helping to strengthen service delivery, improve tenant satisfaction, and support efficient management of housing and property services. Apprentices bring up-to-date knowledge, practical skills, and a passion for providing excellent customer service – all tailored to meet your organisation’s needs.
✅ Cost-effective workforce development – Government funding and incentives make apprenticeships an affordable way to grow your team
✅ Enhance service delivery – Equip your organisation with skilled staff trained in tenancy management, property maintenance, compliance, and customer care
✅ Support employee retention – Demonstrate commitment to staff development and build a capable, motivated workforce
✅ Develop your talent pipeline – Apprenticeships create future housing and property management professionals who can progress into senior roles
Looking to strengthen your housing and property team? Get in touch today to see how we can help you recruit and develop the right apprentice for your organisation.