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Retailer level 2

The Retailer Level 2 apprenticeship is for learners working in a wide range of retail settings.

Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses.



Key Facts
Course Duration: 12—18 Months
Training Venue: Work placement
Includes: Retailer Level 2, Employer Rights and Responsibilities, Functional Skills Maths, English & ICT (if required)
Qualification Type: Apprenticeship Standard

Curriculum Includes
The apprenticeship covers a range of knowledge, skills and behaviours including:

  • Customers—Know the customer profile of the business, appropriate methods for communicating with customers
  • Business and Marketing—Know the vision, objectives and brand standards of the business and how to contribute towards their success
  • Financial—Understand the principles of operating commercially
  • Communication—Know how to identify and determine individuals’ situation and needs and how to respond in the most appropriate way
  • Sales and Promotion—Understand the sales opportunities that exist
  • Products and Service—Know information on the brands, products and services as required
  • Brand Reputation—Know and understand the importance of brand and business reputation and what can affect it
  • Merchandising & Stock—Know how to maintain appropriate levels of the right stock to meet customer demand

What support do learners receive?
Online Learning
Our programme is developed with a blended approach giving apprentices support in both the workplace alongside online learning resources to support their development.
Apprentices are provided with their own unique portal they can access to upload their work and receive feedback from their assessor.
Access to a vast amount of learning support materials that can be accessed at any time so they can make the most of their face to face training.

Dedicated Tutor Support
RM Training assessors support apprentices throughout the programme, provide a single point of contact for any questions or help your apprentice needs and help apprentices to build their portfolio as the programme progresses.
Meet apprentices and their managers regularly in the workplace to check their progress and provide support where required.

Entry Requirements
Apprentices must not hold a level 4 or university degree, must be 16 or over by the end of the summer holidays and must have lived in the EU/EEA for the last three years.

Need more information? Contact us on, call us on 01322 217072 or complete the following contact form:

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